Yes, its crowded and confusing. Your life depends on that ticket you’re handed as you walk in and you can’t lose it or you’ll be fined $50. Then the mile long counter where you order each item separately and a code is scribbled and then scratched off, and on and on, as you side step all the way to the end of the room. So its like you’ve been in 7 lines before you even get in line to sit. And no one that works here is named Katz, that’s for sure. Its not exactly cheap either. But its totally worth every annoying minute rubbing elbows with tourists and all $16 you’ll spend on that pastrami sandwich and pickles. Don’t forget to add a Matzo ball soup (critical that you have this) and some knishes and the liter of Dr. Brown’s cherry cola. This is a tourist trap that is not a tourist trap at all. They have celebrities’ pictures wallpapering the entire place because many movies, not just When Harry Met Sally, have had a scene shot at Katz’s. When you’re done looking at those, try not to flip over any clumsy, meandering tourists’ cafeteria trays as you head to the bathroom. The entrance juts out from the wood paneling, making it seem like its a tiny single stall, but its actually a clown car illusion. There’s more inside. Its a 5 flushes worthy adventure. Just think of all the celebrity tinkling that’s happened in there! Don’t drop your ticket in the toilet though. I’m sure the cashier you’ll be handing it in to won’t appreciate that.